Fusion Training

Conflict Management: QQI Level 6 6N2775

This programme is aimed at people who wish to understand, manage and resolve conflict. Participants will get the opportunity to explore the significance of conflict in their lives, consider their own behaviour in conflict scenarios and learn applicable skills in dealing with conflict. The programme focuses on the nature and origins of aggression and anger, and human responses when confronted with same. A number of Conflict Resolution techniques will be modelled and assessed. Conflict in the workplace, its effects and its resolution will be explored in depth.

Benefits of the Programme

The programme will be particularly useful to those who work in or lead teams, or who work with the public. It will help those who wish to be more confident and less fearful dealing with conflict. It is envisaged that those who undertake the programme will become more confident and competent in conflict situations, equipped with some theoretical and psychological understanding of conflict and equipped with practical skills in its resolution. They will be more aware of the effects of Conflict on them, and more comfortable with their own response to same.

Style of Programme

Adults learn by doing, and a number of conflict resolution techniques will be modelled and practiced. The programme will be experiential and participative: there will be lots of activity, interaction, skills application and no powerpoint!

Course details

The programme consists of five full days of training, one day a week for five weeks. The programme costs € 580 per participant, though reductions are available to those on Community Schemes or who are currently out of work . The programme runs throughout the year in Cork, Limerick and Dublin. For further information, contact Bernie at 083 4010740, e-mail bernie@fusiontraining.ie. Alternatively, contact Ger at 083 3482333, e-mail ger@fusiontraining.ie

Course Content

  • The nature of human diversity: understanding and working with difference
  • The nature, inevitability and prevalence of conflict
  • Coping with conflict in unequal power situations: Bullying
  • Reactions to conflict: Fight, flight or freeze
  • Understanding the nature and role of conflict in groups
  • Internal conflict: understanding and managing the inner critic
  • Conflict & trauma
  • Conflict resolution techniques: Skills application.
  • Understanding and managing aggressive behaviour
  • Case study

Course tutor:

Gerard Fitzpatrick has worked as a group facilitator for twelve years, and has extensive experience of working with the public and private sector. He holds an MA in Group Facilitation and has trained in Integrative Psychotherapy and Reality Therapy. He also possesses an M.Phil in History, a BA (Hons) and a postgraduate diploma in Training & Development. He has recently completed a book in group facilitation which is due to be published in the Autumn of 2016.

Book this course

(€580 per participant)

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